The Icon Sweater: Hassle-Free Returns and Refunds

Your satisfaction is our top priority at The Icon Sweater. We offer a 30-day return policy on eligible items to ensure you’re completely happy with your purchase. Simply return the item in its original, unworn condition with tags and packaging intact within 30 days, and we’ll promptly issue a full refund.

Easy Returns

Returning an item is simple. Contact our customer service team by phone or email with your order number, product details, and reason for return. We’ll guide you through the process and ensure a smooth refund experience. Please note that return shipping costs are typically the customer’s responsibility, except for damaged or defective items.

Ineligible Items

For hygiene reasons, intimate apparel, swimwear, and earrings cannot be returned. Personalized items are also non-returnable unless they arrive flawed. We encourage you to carefully review product descriptions and sizing information before placing your order.

Refunds

Once we receive and inspect your return, we’ll process your refund to your original payment method. Processing times may vary depending on your financial institution. In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately for a replacement or full refund, including shipping costs.

Order Cancellations

Need to cancel your order? If it hasn’t shipped yet, contact us as soon as possible, and we’ll gladly cancel it and issue a full refund. If your order is already in transit, you can still return it under our standard policy once it arrives.

Questions?

At The Icon Sweater, we’re committed to quality and customer satisfaction. Our friendly customer service team is always ready to answer any questions you may have about our products, sizing, or the return process. For detailed information, please review our complete Refund and Returns Policy.

Thank you for choosing The Icon Sweater!

Homepage https://iconsweater.com/