Cancellation and Replacement Policy

Cancellation & Replacement: What You Need to Know at The Icon Sweater

Hey there! We want you to love your The Icon Sweater finds, so here’s the lowdown on how to cancel or replace your order:

Cancelling Your Order:

Changed your mind? No worries! Just let us know within 24 hours of placing your order, and we’ll give you a full refund. Easy peasy.

Need a Replacement?

Oops! Did something arrive damaged, not quite right, or just plain wrong? We’ve got your back. Just get in touch within 7 days of getting your stuff, and we’ll help you sort it out. We might ask you to snap a pic or tell us what’s up, but don’t sweat it – we’ll make sure you get what you ordered.

A Few Things to Keep in Mind:

  • Custom or personalized items: These are made just for you, so they can’t be canceled or replaced unless they’re damaged when you get them.
  • Final Sale items: These are non-refundable, but we’ll still replace them if they’re damaged or not what you ordered.
  • Return shipping costs: If we messed up (sent the wrong thing, it arrived damaged, etc.), we’ll cover the cost of sending it back. Otherwise, it’s on you.

Other Important Stuff:

  • We might update these policies from time to time, so it’s always good to check back.
  • We keep your info safe and sound.
  • We want your feedback! Let us know if you have any questions or run into any snags.

That’s about it! We’re all about making your shopping experience awesome, so don’t hesitate to reach out if you need anything.

Homepage https://iconsweater.com/